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Shipping & Returns

Shipping

Siemon & Salazar does not grant freight allowance. All shipments will be made via carrier of our choice, unless instructed in writing to use a specific carrier. Crating charges will be included in price. All shipments are FOB Factory and Buyer will handle all claims for loss and/or damage with carrier. Various carriers have Special Service charges that they provide, these will be added when they occur and will be available for review upon request. We will exert every effort to ship orders complete and on time. If an order can be shipped partial, or early, please indicate that on the purchase order. 

Cancellations

Verbal cancellations are not accepted. If a cancelation is necessary, a 10% cancelation fee will be applied. Standard product can be canceled up to the day of shipping. Cancellations within 1 business day of receipt of purchase order will not incur fee. Buyer is responsible for return shipping costs for orders that are canceled after their ship dates.

Returns

Returned goods require an RMA (Returned Merchandise Authorization) number. Please call 949-715-1534 or email customerservice@cernogroup.com, for a number and be sure it is clearly marked on the outside of the carton. Product must be returned in salable condition within thirty (30) days of receipt for credit to be issued. Buyer is responsible for all return shipping costs and bears the responsibility for any damage incurred during return shipping. There is a 25% restocking fee on all returns. Custom products or modified versions of standard items cannot be returned. 

Damaged Goods

If an item is received that was damaged during shipment, a replacement will be sent only if the damage is reported within 72 hours of receiving the shipment, the original packaging is kept for inspection by the carrier, and photos are provided of the damage.

Please call 949-715-1534 or email info@siemonandsalazar.com to report any damage and Siemon & Salazar will provide further instruction.

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